Maxed Out Wallets, Bankrupt Brains
Me: “Hello, I’m calling about a bill for your [Credit Card] that you haven’t paid in two months.”
Customer: “I don’t even have this card.”
Me: “Well, is this your address?” *asks address*
Customer: “Yes.”
Me: “And is this your correct phone number?” *asks phone number*
Customer: “Yes.”
Me: “May I verify the last four digits of your social?”
Customer: “Yes, it’s [numbers].”
Me: “Okay, that’s what we have. Were your last charges at [Dentist] and with your phone company on [Date]?”
Customer: “Why, yes, I did go there on those dates.”
Me: “So, you used this card.”
Customer: “No, I cut up this card. I don’t have it anymore.”
Me: “Well, the account is still open and you’re still responsible for the money you owe.”
Customer: “No, I cut up the card! I don’t owe anything!”
Me: “You have a balance of $2000 on the card. Even when you cut the card up, you still owe what you spent.”
Customer: “Really?!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
