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Massaging An Unfortunate Situation

, , , | Hopeless | April 18, 2018

(We are on holiday in Sabah. On the way home, we are supposed to fly from Kota Kinabalu to Kuala Lumpur at noon. When we get to the airport, we are told the flight has been cancelled and we have been put on the next flight at six pm.)

Airline Employee: “I am so sorry. We contacted everyone who was supposed to be on that flight. We called your hotel; did they not tell you?”

Me: “No, we didn’t receive any messages.”

Airline Employee: “My apologies. If you could please wait over there.”

(We go and stand next to a couple who apparently are in the same situation. A few minutes later, a young man approaches us.)

Young Man: “If you would please follow me, I’ll take you to lunch.”

(He drives us to one of the best hotels in Kota Kinabalu and tells us the airline has paid for our lunch and he will pick us up in about an hour. After an amazing lunch buffet, he comes back:)

Young Man: “There are two options for you to spend the afternoon. I can take you to the chocolate factory or I can take you to have a massage.”

(We all choose the latter, and he takes us to a massage parlour where we have a fantastic one-and-a-half-hour, full-body Thai massage. When he picks us up again to take us to the airport, he hands each of us a box with a piece of chocolate cake.)

Young Man: “Since you didn’t get to go to the chocolate factory, I brought you something from there.”

(The cake was delicious, and he got us back to airport an hour before our flight left.

We spent most of the flight composing the most glowing review for the airline and its employees. Compared to how American and European airlines treat their customer, this was a surreal experience.)

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