Masked By Corporate Reasoning
I live in an area where masks are a touchy topic. The majority of people don’t like them, and we don’t have a mask mandate, but I deliver groceries and most of my customers are elderly, so I wear mine. This is apparently a problematic decision.
Customer #1: “Why are you wearing your mask? Do you think I’m diseased or something?”
For my next delivery, I leave my mask on my chin and decide I’ll pull it up if needed.
Customer #2: *In an ‘Are you stupid?’ tone* “What’s the point in the mask if you’re leaving it down?”
Fair point. I put it on for my next delivery.
Customer #3: “Are you really wearing a mask just so you can hand me my stuff?”
Me: *Pauses* “Well, we don’t have uniforms, so this is the only thing I have with the logo on it. I’m just wearing it so people know I’m with [Delivery Service] and not a stranger on your porch.”
Customer #3: “Oh, you’re right! Thank you!”
I have finally found something that pleases everyone!
Question of the Week
Have you ever met a customer who thought the world revolved around them?