Marking Down Items Takes Just A Sharpie

, , , , , | Right | December 2, 2018

(I am working part time at a temporary holiday store. This is only my second week there; it’s a Saturday near closing time. We have several small light-up figures around the cash wrap, basically impulse buys. We also have a specific method of marking down clearance or damaged items. I’m running the register, and we aren’t very busy, when this woman comes to check out with her son. As I’m ringing up her other purchases, she starts fiddling with the figures in front of my register where I can’t see.)

Customer: “And I want this, too.”

(She waves the figure at me, and I take it and scan it.)

Customer: “How much is that?”

Me: “$3.99, ma’am.”

Customer: “But it’s marked a dollar.”

(I turn over the tag and in RED ink, the original price is scratched out and “$1.00” is written above it. We have a manual tag printer for markdowns, and even when that device isn’t working, we never use red ink; furthermore, we have color-coded stickers that differentiate between clearance or damage pricing.)

Me: “I’m not sure, ma’am. I can check with my manager. Maybe it’s damaged.” *flicks the switch a couple times and it doesn’t turn on* “See? The light isn’t working.”

(She ignores me and proceeds to dig through the other display of figures.)

Customer: “Is this one a dollar, too? How about this one? What about these over here?”

Me: “I’m not sure, ma’am. They should be priced as marked.”

(She lays a pile of figures at my register just as my manager walks up.)

Customer: *points at me* “She said these are all a dollar! I want them all for a dollar!”

(My manager knows I wouldn’t say anything like that, and starts to explain that she cannot sell them for a dollar a piece. At this point, some other customers are looking on and shaking their heads at this woman. This woman’s son, aged about eleven, is trying to ignore everything, looking off in the distance.)

Customer: “Well, then, your employee lied to me. You should fire her and sell these to me for a dollar!”

Manager: “Ma’am, I need you to calm down. The only one I can sell you for a dollar is the one that is marked for a dollar. And I am making an exception for you, since it’s not even properly marked down. It is against policy to scratch out prices, and none of my employees would handle markdowns this way. You can either take this one figure for a dollar, or you can leave.”

Customer: *grumbles* “Fine. But she’s still a liar.”

(My manager does the price override, I finish the transaction, and the customer leaves.)

Next Customer: “The nerve of some people…”

Manager: “That’s what it’s like to work in retail.”

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