Manually Committing Fraud

| Right | August 2, 2017

(A kid and his father come into my store, and select a pair of goggles. Everything is normal until they approach the register.)

Dad: “I forgot my wallet. And I live all the way in [City ten miles away].” *whips out phone, turns screen towards me*

(On the screen is a picture of a credit card, in his text messages. It’s not an app I’m unfamiliar with, not some kind of keychain storage. Someone had literally taken a picture of a credit card and texted it to this guy.)

Me: “I…”

Dad: “Just type it in.”

Me: “I need the card to process a credit transaction.”

Dad: “No, you don’t swipe. You can type manually.” *wiggles fingers*

Me: “No, I need the card physically present in order to process a credit transaction.”

Dad: “No, just type it!”

Me: “Sir, I don’t know that’s your card.”

Dad: “Come on, it’s only $20!”

Me: “Sir, I need the card here.”

Dad: “It’s my card!”

Me: “Sir, I need the card physically present in order to process a transaction.”

Dad: “Why can’t you just type it? I don’t want to come all the way back here.”

Me: “Because I need the card physically present in the store in order to process a transaction. Would you like me to hold these goggles for you?”

Dad: “No, I want you to type it! I live in [City that’s still only ten miles away].”

Me: “Sir, that’s not far. It’s fifteen minutes in traffic. I live thirty-five miles away from here and I’m lucky I can get to work in under an hour. And the forms of payment we accept are cash, check, gift cards, and credit cards. Not pictures that people text you.”

Dad: “It’s my card!”

Me: “That’s fine. I still need the card physically present in order to process the transaction.”

Dad: “Fine. We’re going.” *grabs son and marches out*

Me: *picks up goggles to put them away*

Dad: *turns back to me* “Maybe you don’t know how to do it manually?”

Me: “…”

Dad: *appears to get the hint and leaves*

Son: *whispers* “I’m sorry.”

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