Mani-Pedi-Moany

, , , , | Right | June 4, 2020

I work as a receptionist at an upscale salon. It is very large, and we always ask if a client has seen the technician for the day’s appointment before, so if not, we can give them a tour and an introduction.

I am finishing up with someone who is paying for her haircut when a client walks in.

Me: “Good afternoon. Checking in today?”

Arriving Client: “What?”

Me: “Are you checking in for an appointment?”

Arriving Client: “No! I’d like to pay for my manicure!”

Me: “I apologize. One moment. I am finishing up with another client and will be right with you.”

Arriving Client: “But my manicure is at 2:00!”

It is 2:05.

Me: “Our nail department is behind me to the left. Who are you seeing today?”

Arriving Client: “[Employee].”

Me: “And have you seen her before?”

Arriving Client: “For about ten years!”

Me: “Oh, wonderful. You can proceed to the nail department, then. I thought you were checking out. Enjoy your manicure.”

Arriving Client: “I am checking in and out! How am I supposed to pay for my manicure afterward with wet nails?”

Me: “I will be able to check you out as soon as I have finished with Mrs. [Regular Client].”

Arriving Client: “Unbelievable! I’m going to leave my card here and you can just run it, or I’m going to be late!”

She leaves an American Express card.

Regular Client: “If she’s been coming here for ten years, she should know you don’t take Amex.”


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