Managing The Manager

(The restaurant my husband and I decide to go to is really packed. It’s a buffet and the staff was working really hard to meet all the customer’s needs. They are doing an awesome job, too. We have just gotten to the head of the line and are just getting ready to place our order, when the manager comes bustling behind the counter and begins yelling at the two very tired and frazzled employees.)

Manager: “Why are there drinks here?”

(The manager points to two small beverages I hadn’t noticed until his tirade began.)

Manager: “This is unacceptable and will not happen again. Do I make myself clear?”

(A customer behind us starts talking to the employees.)

Customer: “You are doing an awesome job.”

Manager: “Why, thank you.”

Customer: “I wasn’t talking to you! That was for them!”

(Later I confronted the manager about his behavior and received an apology for his behavior and he acknowledged to me his waitresses were doing a great job.)