Manager Was Too Chicken To Challenge
(I work in the deli. A coworker of mine from the customer service desk delivers packaging of a returned rotisserie chicken. I notice it has a sticker on it indicating that the item was marked down to half-price when it was purchased. When I look at the receipt, I notice something wrong.)
Me: “Uh, [Coworker]?”
Coworker: “Yeah?”
Me: “I see that this chicken was marked down to half-price, but looking at this receipt, it shows that the customer was refunded the full price.”
Coworker: “Yep… My boss told me to just give them the full refund, anyway.”
Me: “The reason it was returned was because the chicken was ‘a little dry,’ meaning the customer ate it. We actually paid the customer to eat our chicken?”
Coworker: “Lovely, isn’t it?”
Me: *long pause* “That’s it! I’m quitting and starting my career eating half-price chicken, effective immediately!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.