Management Is Not Their Calling

| Working | March 27, 2017

(In one screen, due to the special effects used, there always needs to be a staff member present and if different films are showing, it has to be changed over manually by a manager.)

Me: *frantically running out of the screen*

Supervisor: “[My Name]? What are you doing?! Get back in the screen!”

Me: “It’s playing the wrong film!”

Supervisor: “What?”

Me: “It’s supposed to be [Film A – a 12A/PG-13 rated film] but it’s showing [Film B – a 15/R-rated film] and I’ve radioed for a manager four times and they’re not responding! There are kids in the screen!”

Supervisor: “Oh, god!” *into their radio* “Manager receiving!”

(They call through three more times in two minutes but there’s still no response.)

Supervisor: *turns to me* “I’m going to projection. You get back in there and answer any questions. Let me know when the right film is showing.”

(Eventually we got it sorted and though a few people were annoyed, they calmed down when the right film started. The supervisor came to speak to me once the film cleared out.)

Supervisor: “So I went to the office to see what was going on with the managers.”

Me: “Were they in a meeting?”

Supervisor: “No. [Manager #1], [ Manager #2], and [Manager #3] were all sitting there with their radios turned off.”

Me: “Are you kidding me?”

Supervisor: “So I told them how the wrong film was cued up and that I’d just changed it but there may be customers wanting to complain afterwards. And do you know what they said?”

Me: “What?”

Supervisor: “They asked why we didn’t call them.”

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