Managed To Serve Them With No Charge
(I work at the service desk at a local electronics store. A customer walks up to the desk and lays his cellphone, complete with box, on the table.)
Customer: “There’s a problem with this phone. I bought it yesterday and started charging it as soon as I got home.”
Me: “Yes?”
Customer: “Even after about four hours of charging, the phone still can’t switch on.”
(I quickly grab the phone, plug in the charger and, sure enough, nothing happens. I remove the back of the phone and a light dawns on me. I open the box, grab the battery, place it in the phone and hands everything to the customer.)
Me: “There you go. It should work now.”
Customer: “Oh… uhm… Promise me you won’t tell anyone.”
Me: “I honestly can’t promise that. You just made my entire week.”
Question of the Week
Have you ever served a bad customer who got what they deserved?