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Managed To Serve Them With No Charge

| Right | February 11, 2014

(I work at the service desk at a local electronics store. A customer walks up to the desk and lays his cellphone, complete with box, on the table.)

Customer: “There’s a problem with this phone. I bought it yesterday and started charging it as soon as I got home.”

Me: “Yes?”

Customer: “Even after about four hours of charging, the phone still can’t switch on.”

(I quickly grab the phone, plug in the charger and, sure enough, nothing happens. I remove the back of the phone and a light dawns on me. I open the box, grab the battery, place it in the phone and hands everything to the customer.)

Me: “There you go. It should work now.”

Customer: “Oh… uhm… Promise me you won’t tell anyone.”

Me: “I honestly can’t promise that. You just made my entire week.”

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Have you ever served a bad customer who got what they deserved?

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