Managed That Situation

I’ve recently transferred to another store to become a manager. I’m still learning the ropes, but the other managers often tell me I’m doing great. I’m helping out up front since there’s a line.

Customer: “Ugh, this store is awful!”

Me: “I’m sorry to hear that; is there anything you couldn’t find?”

Customer: “Yes! Your store is so horribly laid out! Everything is impossible to find!”

Me: “Well, I can help you find anything you’re still missing if you’d like.”

Customer: “Ugh, no! I just want out of this awful place!”

I ring her out. I even give her an extra coupon to make up for it. When I hand her the receipt, I add on a “have a great day,” which I guess was a mistake.

Customer: “I want to talk to your manager!”

My coworkers start giggling. I give her the biggest, friendliest smile possible.

Me: “Ma’am… I am the manager.”

She turns and leaves. The customer at the next register is laughing.

Me: “Wow, I knew it would feel good to say it, but not that good!”