Managed To Re-Coup Their Business

, , , , , | Right | January 4, 2018

(Almost every Sunday a large family comes into the mall to eat lunch together in the food court. Five of these people frequent our restaurant. They spend a lot of money and are decently behaved, but they are always demanding, and the old man among them always likes to reach into our container of potato chips with his bare hands. We have developed methods to deal with them and keep them out of things they shouldn’t be touching for sanitary reasons, so luckily the family has become less of a dreaded Sunday chore. I’m working the cash register for this particular visit.)

Me: “Hello, I see you’re having the full salad with soup today? Anything to drink?”

Old Man’s Middle Aged Son: “No, thank you. Could you punch these coupons for me, though?” *he hands me three punch coupons, all of them with a varying number of punches, and rattles off what the rest of his family is having*

Me: “I can certainly punch these for you once the order is complete, but I’m not supposed to punch them until everything is paid for.”

Old Man’s Middle Aged Son: “What? You expect me to walk all the way to my table, and then all the way back up here to get my coupons back? That’s just stupid!”

(The coupon policy is in place mostly because sometimes people’s cards won’t go through after we punch the card, so then we have to give the punch card back to them with a free punch, basically. I know the old man, who usually pays, has never had such a problem or pays with cash. As the supervisor on duty I could probably make the exception, but the son is rude so I decide to be difficult.)

Me: “I’m sorry, sir, but that’s just our policy.”

(The son continues to act like a spoiled child despite his age, when one of the women in the group, presumable his mother based on her age, speaks up.)

Mother: “What is he angry about?”

Me: “I can’t punch his coupons until the order is complete and paid, so he’s angry with me because he has to walk back and get his coupons.”

Mother: “Oh, for cripes sake! [Son], we can bring your d*** coupons back to the table!”

(The son walks away in a huff as the rest of his family completes their order with no problems. The old man approaches the cash register, and after I’ve repeated the order to him he hands me money.)

Old Man: “You all did a very good job. I’m sorry he behaved that way.”

Me: “That’s okay. I hope he has a better day.”

(The man ended up giving us a $10 tip, and the family, minus their rude son, still came back every Sunday)

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