Man Troubles

(I am female and work in the call center for an industrial supply company. We are trained to handle most situations in basic troubleshooting of our products, and our customer service is somewhat renowned. Part of our training also includes, unlike a lot of other call centers, that we DO NOT have to put up with foul language, sexism, or otherwise abusive or demeaning behavior.)

Caller: “Can you put me on the phone with a guy in parts, honey?”

Me: “I’m in parts. What can I help you with?”

Caller: “No, I need a guy.”

Me: “We all get the same training. What can I help you with?”

Caller: *actually laughs* “Oh, I know. I know you all get the same training, sweetheart, but you see, with this technical stuff, there’s just a difference between the way a guy and a gal understands things. Do you understand? Can you connect me with a guy now?”

Me: “Certainly. You’re free to call us back and see if you get a guy next time.” *click*