Mama Told Me Not To Come
(I work in the call center for a local non-profit. We’re not telemarketers, but people usually assume we are when they hear where we’re calling from. On this call, a young boy — maybe five years old — picks up.)
Boy: “Um… Hello?”
Me: “Oh, hi! Is your mom there?”
Boy: “Um…”
(In the background, I can hear his mother. She’s muffled, but distinct enough that I can hear her every word.)
Mom: “Ask them who it is.”
Boy: “Um… who is it?”
Me: “It’s [My Name] with [Organization]!”
(The child relays this.)
Mom: “Crap. Tell her we’re not here.”
Boy: “Um, okay. She’s… uh… not here right now.”
Me: “Okay, no problem! When will she be available?”
(He puts his hand over the phone and undergoes lengthy consultation with his mother.)
Boy: “I, um, uh… Later.”
Me: “How about later this week?”
Boy: “Uh…”
Mom: “Yeah, sure, whatever.”
Boy: *to me* “That’ll be okay, I guess.”
Me: “Okay! Tell your mom thanks for me, and I’ll talk to her later. Oh, and one more thing?”
Boy: “Yeah?”
Me: *very solemnly – “after-school special” style* “Tell her that lying is very bad, and honesty is always the best policy.”
Boy: *sounding relieved and happy* “Okay! I’ll tell her! Thanks!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.