Making You Want To Cash Out Early

I work at a small kiosk for public transport doing customer service. We don’t accept cash for safety and security as there’s a flimsy bit of plastic on the front window and there’s only one person on per shift. There’s no protection if someone tried to rob us.

Due to the “no cash” rule, we do have a lot of arguments on a daily basis. What we tell people is that they can use the fare machine on the platform or go to the convenience store down the road.

This particular gentleman isn’t having it.

Me: “Hi, how can I help?”

Customer: “Why don’t they take cash?”

Me: “Sorry? Do you mean the fare machine?”

Customer: “No, here!”

Me: “We don’t take cash for safety and security. We’re so out in the open that anyone could try to rob us.”

Customer: “That’s a load of bull. You should take cash!”

Me: “We have no protection against rob—”

Customer: “That’s no excuse! What about customers that only have cash?!”

Me: “Well, there’s the fare machine on the platform or the [Convenience Store] about a two-minute walk from here.”

Customer: “I don’t know how to use the machine and I’m not going to [Convenience Store]! This is appalling!”

Me: “I’m sorry, but we don’t take cash for our security and for our safety.”

Customer: “I don’t see any other stores having that problem! The [Adult Store] down the street takes cash! They have a safe! Get a safe!”

Me: “That won’t help us, though. As I said, we aren’t protected here.”

Customer: “Whoever made that policy should be fired! It’s ridiculous! It’s not about safety and security! It’s making it less work for you to do! Those people should be fired and you should take cash! I pay an extra charge every time I use my card! This is just the worst customer service I’ve ever had! I’m going to file a complaint!”

I’ve worked there for six months and that is the worst I’ve dealt with so far. People just don’t care about our safety. It’s either we’re being inconsiderate or we’re just lazy. I’m considering quitting.