Making You See House Red

, , | | Right | July 17, 2019

(I work in a restaurant in a small town. The customers are generally nice, but occasionally, some people like to be awkward. This particular threesome of elderly ladies has already been rude when seated. My coworker goes to take their drink order; they order the house red. All is well, and their drinks are delivered. A few minutes later, they call me over and complain that the red is not the same bottle as on the menu.)

Customer: “Excuse me. I ordered the house red but I have been given something else.”

Me: *picks up menu* “Let me just check that… See here, it is the same. The menu says, ‘house red, [some region I can’t spell], France.’ And here on the back of the label, it says the same thing.”

Customer: “Yes, but the front of the label says something different.”

Me: “Yes, ma’am, that’s the brand of the wine; as it is the house bottle, we only state the region on the menu, not the brand.”

Customer: “But it’s different…”

Me: “I can assure you it is not; however, I can get you another bottle if you like.”

Customer: “No, thanks. The menu is obviously incorrect; I won’t get what I order, anyway. This one will have to do, but I want it free because it’s a screw cap!”

(I just nodded and went to tell my manager what had happened. They didn’t get their free bottle and they did the same act at the end of their meal when they then ordered the house white. I never knew so much fuss over cheap wine.)

 

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