Making That Mistake Ten-Fold

, , , , , , | Working | April 23, 2019

(On my way home from my usual late shift, I stop at a drive-thru to get something to eat before bed. Since not much is open, I end up at a chain known for a wide variety of options and late-night drive-thru. After ordering, my total comes up as $9.36, so I hand the young cashier a $20 bill and 36 cents in change. She hits a button on the register, looks confused, and then hands me back the 36 cents.)

Cashier: “I’m sorry, I hit the button for $20 and I don’t know how to fix it.”

(Since I know that these registers often have a button that saves time by inputting $20 and then confirming everything, I realize this is an easy mistake to make and keep my grumbling silent. I know that an easy fix for this is simply to give me back $11 without changing anything on the register itself, but some people don’t understand how the till accounting works and stick to the numbers on the screen religiously. It’ll leave me with a lot more change in my pocket when I’d rather have a $1 bill, but this isn’t the end of the world, so I let it slide. She then takes a bit longer than normal to count out all the change, and then hands me back 64 cents and two $10 bills. I look at the bills in bafflement for a minute before handing one of them back to her.)

Me: “Um… You gave me too much. Put this back in the drawer.”

(She then spent the next minute trying to figure out how to open the drawer to return the bill. My food was finished and I drove off before she figured it out. Thinking back on it, I regret not asking for the manager and explaining the situation to them. I didn’t want to get her in trouble, but she obviously needed more training or supervision, and I’m not sure how many other customers would’ve returned the bonus $10 she paid me.)

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