Making Progress In Making Her Understand

, , , , , | Right | November 21, 2019

(At the pizza delivery place where I work, when customers order online, there is a system that shows them the progress of their order, from cooking to dispatch as we do it in the kitchen. It does this automatically, but occasionally, it stops working and needs someone to press a button to start it, but depending on how busy we are, we don’t always notice. It doesn’t affect the order but some customers seem to rely on it. One night, I get a call from our delivery driver who says he has a customer who won’t pay for her order.)

Driver: “She won’t accept the pizza; she says it’s not hers as hers hasn’t been made yet.”

Me: “Ma’am, I can assure you that the order the driver has in his hands is exactly what you ordered.”

Customer: “I’m telling you, my pizza hasn’t even been put into the oven yet!”

Me: “Ma’am, I cooked the pizza myself and boxed it and handed it to the driver who is at your door right now.”

Customer: “Now I know you’re lying! You didn’t say you had gone through quality control before you dispatched the pizza!”

Me: “Ma’am, please confirm what you ordered and what time you ordered it for me.”

Customer: “I ordered an XL deep-pan meat feast with extra cheese at 8:30 pm.”

Me: “And who did you speak to when you ordered the pizza?”

Customer: “No one. I did it online.”

Me: *suddenly catching on* “And do you have the progress screen on your computer now, ma’am?”

Customer: “Yes, and I can see you haven’t even started my order!”

(I check my screen and sure enough, the button to start the progress needs pushing. I push it and the computer rushes through each stage until it is marked as dispatched. This takes about ten seconds.)

Me: “If you look on your screen now, you’ll see I have expedited your order and it’s been dispatched to you. The driver has your pizza for you now, ma’am. We’re sorry about the delay.”

Customer: *takes pizza from driver* “That’s okay. I appreciate the quick delivery!”

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