Making No Concessions For Your Stupid
(I’m working the concession stand at our movie theater. We have a display of candy. A man who appears to be in his mid-40s, who has just purchased a ticket, walks up to the display, takes about $30 worth of candy, smiles at me, then simply walks away.)
Me: “Excuse me, sir. Did you pay for those already?”
(The customer turns, dumbfounded, and presents me his ticket receipt. I look at it.)
Me: “Sir, this is a receipt for a ticket.”
Customer: “Yeah. No duh! The guy who sold me this said I could get candy from you.”
Me: “Yes, sir, I can sell you candy here, but you actually have to pay for the candy. It’s not free.”
Customer: *immediately becoming irate* “You’re f****** kidding me, right?! He said you’d give me candy!”
(I turn to my coworker selling tickets nearby and signal him over.)
Me: “Hey, the customer is saying that you implied he could get candy for free?”
Coworker: “No, I didn’t. I told him he could buy candy from you at concession!”
Customer: *screaming* “Yeah, exactly! You didn’t tell me I had to pay! You f****** lied to me!”
Coworker: “I said he could sell you candy. That implies you’d pay for the candy.”
Customer: “No, it doesn’t!”
Coworker: “The word ‘sell’ implies that you’d pay him for the candy.”
Customer: “NO… IT… DOESN’T! I want this for free because you NEVER said I’d have to pay for it!”
Me: “Sir, the candy is all clearly priced. Nowhere is there anything that implies you can have it for free.”
Customer: “Fine!”
(He throws the candy onto the counter in front of me and storms off.)
Me: “I’ve never seen anything quite like that.”
Coworker: “Oh, that happens about once a week here, usually on weekends.”
Me: “You’re kidding?!”
Coworker: “Sadly not.”
Did you find this story using our Movie Theater Concessions roundup?
Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?
