Making A Mocha-ry Of Listening

(I work morning shifts at a very popular drive-thru over my winter break to get money for school. Unfortunately, this morning our coffee machine does not start up properly, so our manager is taking a look at it.)

Me: “Welcome to [Restaurant]. Can I take your order?”

Customer: “Yes, ma’am, can I get a sausage biscuit and a hot mocha with whole milk?”

Me: “I’m sorry, ma’am, but our coffee machine is down right now. Would you still like the biscuit?”

Customer: “WHAT?!”

Me: *thinks she didn’t hear me, so I repeat myself*

Customer: “But that’s stupid! Why isn’t working?”

Me: “I don’t know, ma’am. Our manager is looking at it now.”

Customer: “Oh, okay, let’s see… can I get a latte?”

Me: “…”