Making It A Laborious Labor Day

, , , , | Right | March 1, 2018

(I work at a popular retail chain in the copy and print department. It is Labor Day, so because of shortened hours, I am working from open to close, alone. A very unhappy man wants some flyers printed off of his flash drive.)

Customer: “I want this flyer here printed at a full half-page. I want like 100 or 200 printed.”

Me: *pulls up document, checks the actual size of the image in inches* “Sir, it looks like this image is 5×5 inches, which is a perfect square; without stretching it out of proportion, it won’t fill it. There will be a white border around some of it in order to keep the proportions of the image in check and not obscure it. I can show you the biggest I can print it without stretching it.”

Customer: *silent*

Me: *prints off the sample document and shows it to him*

Customer: “This won’t work; I need it to fill the whole half of the page.”

Me: “The only way that I can do that right now is to put it into Photoshop and stretch it out of proportion in order to fill it.”

Customer: “No! You shouldn’t have to do that! I had this file made specifically for this; there’s nothing wrong with it!”

(My manager has come over because she needs to count the tills and lock the doors.)

Me: “Okay… Well, because the image is square, it won’t fill it without me stretching it, which might make the small words on the bottom here hard to read.”

(I print him a few more sizes as examples. We get probably eight different sizes printed for him.)

Customer: *looks at all the different sizes of images on the paper in front of him* “I don’t feel like you guys are giving me the time of day. There’s a way to do this, but you guys are just making it harder than it really is.”

Me: “Like I said before, in order to meet the criteria of the image you are requesting, I would have to stretch it to fill the half page, because the file is square and the paper is rectangular.”

Customer: “I deserve more attention than this.”

Manager: “I’m sorry, but like she said, it’s not really coming out.”

(I look at the clock and it’s now 6:27, three minutes before I’m supposed to clock out and go home. I haven’t even touched my closing duties because I’ve been helping this guy.)

Me: “It’s 6:27. I need to start cleaning up soon; we’re supposed to be leaving in three minutes.”

(The customer ignores my comment. We print him off some more sizes.)

Customer: “I don’t get why you guys just can’t do this.”

Me: “If you want, I can take down your name and phone number, and I can leave a copy of the image in our customer files. When I come back in the morning, I can make it the correct size, since there isn’t much time tonight to fix the file and print off a hundred flyers.”

Customer: “No, I feel very disrespected. I want my flash drive back.”

Manager: “I’m sorry that you feel that way. We didn’t want to make you feel that way.”

Customer: “Then, why can’t you guys just print it correctly?”

Manager: “It’s just that we closed at six, and it’s a holiday.”

Customer: “Oh, so, you closed at six and it’s a holiday; that’s your excuse. I’m going to make sure you both get written up about this.”

Me: “Yes, we closed over a half hour ago. Did you still want us to try and work on it tomorrow morning?”

Customer: “No! I know there’s nothing wrong with this file. I paid to have it made.”

(The customer storms off towards the doors. My manager follows to she can open the doors and move the gate. As he is leaving, he is making it obvious he is looking for contact information somewhere by the door, and then, thankfully, he wanders off into the night. My manager comes back to the print department.)

Manager: “Well, he was kind of rude, wasn’t he?”

Me: “Yeah, but what can we do?”

(We were both late in starting our closing duties, so we didn’t finish until a half-hour after we were supposed to have already left. My manager said he probably would have been happier had someone with “more technical experience” been working. I don’t know if she meant me or her, but I’ve printed off hundreds of different flyers, so I know how to do it. I might not know every trick in the book. Maybe there was an easier way, but either way, we tried. The next morning I saw my manager again. She told me that she kept waking up last night because of that guy. She was so worried that he was really going to report her that she kept checking our customer survey review website to see if he had anything to say.)

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