Making It (com)Plain To Him

| Working | December 29, 2014

(I have never had to make a deposit at the post office before, so I manage to get it wrong. It is the manager who is serving me.)

Manager: *annoyed* “You haven’t filled this in properly.”

Me: “Oh, sorry. This is the first time I’ve done one.”

Manager: “Well, make sure you get it right next time; it’s not my job to do it for you.”

Me: *slightly taken back* “Okay. I’m sorry.”

(He hands me back the paying-in book without a receipt. After this, Head office starts asking managers to get receipts for paying-in. I get the same man next time I am there.)

Me: *laughing* “I think I filled it in right this time! By the way, can I get a receipt this time? I didn’t last time and I need one.”

Manager: “If you were paying-in you would have got a receipt. We always give them.”

Me: “Well, I didn’t last time. I’m sure it was just a simple mistake.”

Manager: *angry* “I don’t care what you think! I served you last time and I’m know I gave you one. We always staple it to the slip.”

(I take out last week’s slip which has no receipt on it.)

Manager: “That doesn’t prove anything. You probably tore it off.”

(I’m not one for confrontations so I let the matter drop. He then made rather a show of giving me this week’s receipt. I may not like confrontation but as a manager in customer service myself I know bad service when I see it so I phone up and complain about his rudeness. Next week arrives and I am waiting in the queue. The manager is serving a woman who clearly does not speak English very well and cannot understand what he is saying.)

Woman: “How much for sending to another country?”

Manager: “That costs [price]. Where’s the package.?”

Woman: “Okay, but I don’t want now.”

Manager: “Well, maybe you need to go away and figure out what you want before wasting my time.”

(She was clearly trying to say that she just wanted to know the price for future reference. She gets upset as he is shouting so she leaves in tears. Two ladies next to me in the queue have also seen this and mention that they have also had this type of service from him. I, unfortunately, get called to his window.)

Manager: “You! You complained about me!”

Me: “Yes, because you were very rude to me.”

Manager: “I wasn’t! I can’t help it if you were wrong. You shouldn’t be complaining.”

(He pays-in my money all the while telling me off for complaining. Naturally, I phone and complain again because I cannot believe that somebody like this got to be a manager. They promise to speak to his boss because it turns out others have complained as well. Shock! Next week:)

Manager: *sulking* “I’m sorry for being rude to you. I can’t believe you complained again.”

Me: “That’s all right.”

(After that he always made sure he was polite to everybody when he saw I was in the shop. I am still surprised that he thought the best way to deal with somebody who had complained about his rudeness was to be even ruder. What did he think was going to happen?)

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