Making Excuses For A Lack Of Brain Cells
Customer: “Okay, I’m all set.”
Me: *rings the draperies she wants up* “Okay, your total is $768.22.”
Customer: “What?! Aren’t they on sale?”
Me: “No, only the pleated draperies are on sale.”
Customer: “What’s the difference? Why aren’t these ones on sale, too?!
(The customer’s husband comes over.)
Husband: “What’s going on?”
Customer: *to Husband* “These panels aren’t on sale!”
Husband: “Oh… well, how much does it come up to?”
Customer: “They come out to like $800 bucks.”
Husband: “Well… what do you wanna do?”
Customer: *sigh* “There are signs EVERYWHERE saying that these are on sale.”
Me: “No, there are signs everywhere saying that the PLEATED draperies are on sale.”
Customer: “But that entire room has signs! They all say they’re 20% off.”
Me: “I’m sorry to say, but the signs in that room all say, ‘SALE: All Pleated Draperies 20% Off.’ Want me to show you?”
Customer: “No, it’s fine… Whatever.”
(I finish ringing up the transaction.)
Customer: *signing receipt* “Ugh, it’s just misleading, you know? There are literally a hundred signs in that room that say that the draperies are on sale.”
Me: “I’m sorry, but they do specify what kind of draperies are on sale.”
Customer: “Well, I don’t buy draperies every day, so I don’t pay attention to stupid details like that!”
Me: “Okay… I hope they work out for you. Have a good day.”
This story is part of the Customers-Ignoring-Signs roundup!
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Read the Customers-Ignoring-Signs roundup!
Question of the Week
What is the most stupid reason a customer has asked to see your manager?