Making Demands Of An Ex-Employee Is Icing On The Cake

, , , , | Right | December 2, 2018

(Up until recently, I was a cake decorator in a local supermarket. Even though I have a new job elsewhere, I still shop there all the time. I’m chatting with a former coworker at the bakery counter when a customer comes up.)

Customer: “Oh! Isn’t your name [My Name] or something? Do you remember me? You made me a custom, strawberry-filled cake earlier this year, for [Very Distinctive Name].”

Me: “Oh, I think so. With the pink strawberry icing, too, right? That was fun to make.”

Customer: “I’m glad I caught you! It was so delicious! I’m actually ordering another right now for my friend’s birthday. What days will you be working next week? I need it for Thursday.”

Me: “Well, actually, I don’t work here anymore. It’s not hard, though. [Ex-Coworker] will do a great job, and I can tell her how to do it right now.”

Customer: “What?! No, you have to make it! It was so good before!”

Me: “I’m happy you like it, but all the ingredients and items are very standard and honestly require no special training. [Ex-Coworker] would make an amazing cake no matter what you ordered, but I promise, yours is about as simple a special order as can be, so she really will be able to copy what I did perfectly.”

Customer: “You’re unbelievable. I guess customer service doesn’t matter anymore.”

Me: “Uh… Not to me, I guess, since I don’t work here.”

Customer: “I’m going straight to your manager, and he’ll wipe that smirk off your face!”

Me: “Well, make sure to add that I said you’re crazy, because, again, I DON’T WORK HERE AN-EE-MOOOORE.”

(She stormed off in a huff, and I was left bemused by the complete 180 personality change she’d done, and that she apparently seriously expected me to come back in to an old job just to make her cake. As I was shopping, my former manager DID come up to me and told me through barely restrained giggles of disbelief that she HAD gone up to complain about me, and gotten angrier when he’d told her he had no control over someone who didn’t work for him anymore. We laughed about what had happened, and I apologized for causing him an extra trouble by being snarky. He said his only regret was that he can’t do the same.)

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