Making A Collect(or) Call

, , , , | Right | May 11, 2018

(I am making a call to a customer service line.)

Employee #1: “Hello, thank you for calling [Company]. How can I help you today?”

Me: “Yes, I just bought the collector’s edition of [Game] for the Playstation 4, and it does not have the DLC codes included.”

Employee #1: “Yes, we are aware that there was an error with the packaging. You should receive your downloadable content code to the email inbox that you used to preorder the game.”

Me: “But I didn’t preorder it.”

Employee #1: *pause* “Then how did you get it?”

Me: “I bought it at a local retail store.”

Employee #1: “Really?”

Me: “Yeah, why?”

Employee #1: “That collector’s edition has been sold out for months. How could you have found one at a retail store?”

Me: “Well, I live in Alaska, so there isn’t always as much competition.”

Employee #1: “Okay. What I need you to do is take a picture of the game and the receipt and email it to us at [address], then call back and ask for me. My name is [Employee #1].”

Me: “Okay.”

(I do as she asks and call back.)

Employee #2: “Hello, thank you for calling [Company]. How can I help you today?”

Me: Hi, I just spoke with [Employee #1] about [Game].”

Employee #2: “Oh! You’re the guy from Alaska! We’ve all been talking about how you are! Have you tried playing the lottery today, as well?”

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