Making Chocolate Taste Bitter
(I work at a fairly popular coffee chain famous for its obnoxious, stuck-up customers at times. We just started a special on a new blended coffee drink: the [Chocolatey Drink], a super chocolatey blended drink. I am currently working alone as my coworker is on his break.)
Customer: “Do you think I would like the Double Double Fudge Bar?”
Me: “I don’t know. It really depends. If you like chocolate, you will love this drink. It comes with more chocolate than any of our other blended drinks and is supposed to taste like a chocolate fudge bar!”
Customer: “Hm… I think I might try it… Maybe.”
Me: “Well, if you don’t like it, we can always make you a different blended drink!”
Customer: “Oh, wonderful! Yes, I’ll try it, then!”
Me: “All right!”
(I make the drink and hand it off to the customer.)
Me: “So, what do you think? Do you like it?”
(The customer takes a sip.)
Customer: “Hm… No… I really just don’t like it.”
Me: “Oh, I’m sorry to hear that. Is there another blended beverage that I could make for you, instead?”
Customer: “Yeah, can I try the [Chocolatey Chip] one?”
Me: “Sure thing!”
(I make the chocolate chip drink and hand it off to the customer. She takes a sip.)
Customer: “You know what? I don’t really like this one, either. I’m really just not a huge fan of chocolate. I never have been. Can I try the [Chocolate Mocha] one?”
Me: *stares in disbelief* “Um… The [Chocolate Mocha] one has chocolate in it, too, so if you don’t like chocolate, I would suggest maybe the caramel or vanilla one.”
Customer: “Oh… Hm… Well, what about the chocolate banana smoothie?”
Me: “That will have chocolate in it.”
Customer: *scoffs* “I know that! Fine! I’ll just have the [Caramel Blended] one.”
(I make the caramel one and hand it off.)
Customer: “OH! This is sooooo much better! I just don’t really like chocolate all that much. I’m pretty weird, aren’t I?”
(The customer pays and walks out, but then walks back in about a minute later.)
Customer: “Actually, can you add a little of that chocolate drizzle on top of this?”
Me: *screams internally*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.