Making A Whole Lot Of Noise About Doing His Job

(My car is still under warranty and is making a horrible grinding sound when speeding up, likely from the shifting. I take it in.)

Technician: “It says here that you have been hearing funny sounds, but you know this car is different and will make different sounds.”

Me: “Yes, I know, but this is a grinding sound that is terrible and it is getting worse.”

Technician: *bringing out a paper from the website of the company* “See here this shows you it’s normal, plus to you just brought it in recently and they had to reset it, so that makes it do it again.”

Me: “I only brought it in for a recall notice. But this is a new sound that sounds like it will hurt the car.”

Technician: “Well it’s 15 pages of tests we’ll run but we will call you this afternoon if we find anything.”

(They call and it has failed multiple tests, and I get a new clutch and seal. When I pick it up…)

Technician: “Some noises are normal!”