Making A Superking-size Mistake

(Longer cigarettes are referred to as Superkings, and the shorter ones are King Size. This happens at least once every few days, meaning I have to get a supervisor to come and correct the till. Since our cigarette kiosk is around the corner from the checkouts, and the supervisors don’t always answer the phones, it can take a while for them to come around. I’ve worked on a cigarette kiosk for three years and am familiar with the cigarettes.)

Customer: *very confidently* “Hi. Could I have 20 [Brand Cigarettes], king size, please?”

(I get the cigarettes, scan them, and give the customer the total.)

Customer: “Oh, no, I meant the long ones, obviously! You must be new on the kiosk.”

(They then huffed as I waited for a supervisor to void out the “wrong cigarettes.” I’ve taken to double-checking every cigarette pack with the customer to make sure they’re right!)