Making A Stranger’s Day A Little Lighter
I’m fourteen years old and going to a convention. I’m going with friends but I’m also quite independent. I’ve made a costume that includes ribbons, but when I get it out at the hotel to steam before the con, I realise I’ve forgotten to seal one of the edges. I seal them by carefully melting the edge of the ribbon to stop it fraying. I also realise I’ve forgotten the lighter Mum gave me that I use to do this, so I decide to head down to the local corner shop and head straight to the counter.
Clerk: “Hi, how can I help?”
Me: “Could I just buy a lighter? I don’t mind what colour.”
The clerk gives me a funny look and a man walks up behind me. Totally oblivious to the funny look, I hold up my ribbon.
Me: “I need to seal this, or it might fray, and my fabric shop doesn’t stock this ribbon anymore.”
Clerk: “Yeah… but you have to be eighteen for me to do sell a lighter to you.”
There’s a really long pause.
Me: *Whispers* “But my ribbon…”
Clerk: “Sorry.”
They don’t really sound sorry. I step out of the store and contemplate my life; naturally, fourteen-year-old me feels that this is a disaster.
Man: “Hey, girl.”
I turn and it’s the man who came up behind me. He’s holding out a lighter.
Man: “Stupid enough not to be a lie, so I bought you one.”
Me: “Ooh! Thank you so much! Really! Thank you! How much do you want?”
Man: *Handing me the lighter* “Don’t worry about it; just sort your costume!”
He heads off and I head back to my hotel. I note that the lighter looks very different from what Mum uses; it’s heavier, generally bigger, and much much easier to use. I don’t think much of it. I fix my ribbon and pack away the lighter. I enjoy the con and head home.
Whilst helping me unpack my stuff, Mum comes across the lighter.
Mum: “How much did you spend on this?!”
Me: “Huh? Oh, a man gave it to me.”
Mum: “What do you mean, a man gave it to you?!”
Me: “I forgot to seal the ribbon and went to buy a new lighter, but the clerk said no. The man behind bought me one instead.”
Mum: “This is a [Brand] lighter. They’re £5!”
Me: “Oh… Is that a lot?”
Mum: “Mine are 50p!”
Thanks, random man who helped a random fourteen-year-old. I still have that lighter fifteen years later.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.