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Making A Ridiculous Statement

| Working | May 30, 2014

(I’m cancelling my credit card, after switching to another company whose card offers perquisites I’m more interested in having. After turning down the agent’s offers for other cards I’m not interested in, the following conversation finishes the call.)

Agent: “Okay, I’ve cancelled your account. You’ll no longer have online access to the account and services. You’ll still be responsible for any charges that are posted to the account.”

Me: “Okay. Are you going to be sending me a paper statement if there’s activity?”

Agent: “No. You were signed up for electronic statements, which can be viewed online.”

Me: “Which I no longer have access to.”

Agent: “Yes.”

Me: “So, how will I know if something is charged to the account if you won’t give me online access or send me a statement?”

Agent: “You can still call in to our phone service.”

Me: “So you’re not going to tell me if there’s activity on my account, but you want me to keep calling in to check on the off chance that something does?”

Agent: “Yes.”

Me: “No.” *hangs up*

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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