Making A Point, Twice
(I work at a major grocery store that has a rewards program. Head office is restructuring the program, and has ordered for all of the kiosks that print points coupons to be removed. This is unpopular with customers, but there’s nothing we peons can do, except manually add points if the customer asks. At the end of a transaction, a customer asks me about her points.)
Customer: “What about the machine at the front of the store? How do I get my points now?”
(I go into the spiel about the changes that I have been telling every customer that asks for the last week, and offer her points.)
Customer: “Oh, that’s what you told me last week. Okay.”
(I adjusted the points for her, wondering what response she was looking for from a different employee.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
