Making A Mug Out Of You

, | Right | October 21, 2016

(I work at a bakery and cafe that uses regular words (small, med, large) for coffee sizes, but having worked for the Siren in the past, I know their language, too.)

Customer: “…and a tall coffee.”

Me: *repeating back order* “…and one small coffee.”

Customer: “NO. I said TALL. T-A-L-L. I don’t know what words you guys use here, but I need a tall.”

Me: “Oh, sorry, I used to work at [Competitor] so I know that tall is small for them. We make it easy and just use small, medium, and large.”

Customer: “Fine, whatever, a regular then.”

Me: “Okay, so one medium coffee?”

Customer: “YES.”

(We finish the transaction, which ends with me giving her a medium paper cup for the self-serve coffee. Afterwards, I step away from the register for a moment to help run food and bus tables. I return to the register to see the same customer walking up.)

Customer: “I need a cup.”

Me: “Oh, sorry, did I forget to give you one?”

Customer: *holding up the cup I gave her* “No, I need a CUP. C-U-P.”

Me: “Do you need a second one, to double-cup it?”

Customer: “NO, I spent so long telling you what size I wanted that I forgot to tell you that I want a CUP.”

Me: “Oh, do you want a ceramic mug? Let me go get you one!”

(The real kicker is, we only have one size mug so we could have avoided all this if she started with that!)

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