Making A Mocha-ry Of A Mocha

, , , , , | Right | November 4, 2018

(I work in a deli, which also has a full espresso bar. I have a first-time customer come in with her husband and child. They each order a sandwich, and then she orders espresso drinks for each of them; hers is a triple-shot mocha, while his is a standard vanilla latte. A few minutes after I take their drinks out to them, this exchange happens.)

Customer: “Excuse me. Could you add more chocolate to this? All I can taste is the espresso.”

Me: *inwardly face-palming but still smiling on the outside* “Sure thing, thanks for letting me know!”

(I add more chocolate and milk to it, and then give it back to her.)

Me: “Try it and let me know what you think; I don’t want you to be unhappy with your mocha!”

Customer: “Much better, thanks.”

(Two things: first, how did she not know that adding an extra shot would give it more of a coffee flavor? And second, because I don’t want to end this on a negative note, at least her husband told me that mine was one of the best lattes he’s ever had in his life.)

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