Making A Meal Out Of It, Part 7
I’m taking a man’s order at the register. I repeat everything back to him because we’re both wearing masks and he’s particularly hard to understand.
Customer: “I’ll have two sausage and egg muffins.”
Me: *While putting in the order* “Okay, just two muffins?”
Customer: “And two hash browns.”
Me: “Two muffins, two hash browns.”
Customer: “Yes. And a coffee.”
Me: “A medium cappuccino?”
Customer: “No. Large.”
I change his order in the register to be one meal, and then an extra hash brown and an extra muffin. This will save him at least $2. He is checking the order on the customer-facing display as I enter it.
Me: “Okay, sir, I’ll put that in a meal for you; it’s a bit cheaper that way. The total’s $17.25.”
I explain what I am doing so he will know to order it that way next time, instead of just changing it myself and not telling him.
Customer: “No! I do not want a meal! All I want is what I told you.”
Me: “Sir, what you’ve ordered makes up a meal. It’s the same items but a bit cheaper for you.”
Customer: “A meal will be more expensive! I do not want a meal!”
Me: “A meal will save you a few dollars. It’s the same food but cheaper.”
Customer: “I. Do. Not. Want. A. Meal.”
Me: “Okay, if you’d prefer to pay a bit more for it, I can change it back. Your new total is $19.80.”
Customer: “Oh. Do it the other way, then.”
I was just trying to help him pay less next time he orders, but honestly, I don’t know why I bother sometimes.
Related:
Making A Meal Out Of It, Part 6
Making A Meal Out Of It, Part 5
Making A Meal Out Of It, Part 4
Making A Meal Out Of It, Part 3
Making A Meal Out Of It, Part 2
Question of the Week
Have you ever served a bad customer who got what they deserved?