Making A Few Cosmetic Adjustments

| Murfreesboro, TN, USA | Right | November 11, 2016

(I work for a cosmetics line in a major department store. We are running a free gift at the time, where a customer receives a gift if they purchase a certain amount from us. This is standard everywhere, and every store and brand has the exact same policy: only that brand’s merchandise qualifies you for the brand’s free gift. I have never in all my years of retail had to explain this to someone.)

Customer: “Hi, I just need a mascara today.”

Me: “Sure thing! Is there anything else I can do for you today? We’re having a free gift if you spend thirty-five dollars, so one other [Brand] item would qualify you.”

Customer: “No, that’s all I need from [Brand] right now. Can you ring up these clothes for me? And make sure you give me all my discounts.”

Me: “Absolutely, ma’am, the clothes will ring the same price anywhere in the store.”

Customer: “Really? I didn’t know that!”

(I ring her one Brand item and her clothes, bringing the total to almost two hundred dollars.)

Customer: “So I get the gift with that, right?”

Me: “No, ma’am, the mascara alone doesn’t qualify you; that’s why I asked if you needed anything else right now so you could get the gift.”

Customer: “But I bought all these clothes!”

Me: “Yes, but the free gift is from [Brand], so only [Brand] merchandise qualifies you.”

Customer: “Well, that makes no sense!”

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