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Making A Dramatic Entrances

, , , | Right | August 16, 2021

I work at a subtropical pool. I’m in charge of everything human resources-related, but I help out at the register regularly. I’m also the person my team members call when there’s an issue with customers, but obviously, no customer knows that.

A guest comes up with an entrance card that normally has ten entrances on it.

Guest: “Here’s my card, but I need new entrances.”

Me: “Okay, no problem. That’ll be [price] for ten new entrances.”

Guest: “That’s not correct. I have a disability, so I always get two free.”

Me: “No, that’s not our policy. We have reduced prices for people with a disability, but the card you chose is even cheaper than that.”

Guest: “I always get two free! If you don’t believe me, ask your colleague. He knows.”

I’m my colleague’s team leader but I ask anyway to prove my point.

Colleague: “No, we don’t do that. How would we even do that?”

Me: “Sorry, sir, like I told you before. We don’t do that.”

Guest: “I’ve been coming here for two years. I think I know better.”

Me: “Sir, I’ve worked here for four years. I’m pretty sure I know better.”

I’m so done with him at this point because a few weeks ago he yelled at another member of my team.

Me: “The only thing that we do with these types of cards is that you can take an extra person for free if you show proof of your disability.”

Guest: “That’s what I meant! Here is my friend!”

He points to someone behind him.

Me: “Are you guys together?”

Guest: “Yes, obviously.”

Me: “All right, do you have your card with proof of disability with you?”

Guest: “No, I didn’t bring it.”

Me: “I’m sorry, but I cannot let your friend in for free.”

Guest: *Yelling* “But I have a disability!”

The guest’s friend comes over to calm him and tells him to just let it go. I take off two entrances from the card and do what I’m supposed to do.

Guest’s Friend: “Sorry.”

I put a warning in his client file, and he will never receive any favours from me anymore. I’m still angry whenever I think about it.

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