Making A Double Boob Of Yourself

(I am in the co-op program at my high school, and I have a placement at a local university medical clinic. Since I am a high school student, there are a lot of things at the clinic that I am not qualified to do, so I am often tasked with calling patients to inform them of specialist appointments that they have been referred to.)

Me: “Hello, is this [Patient]?”

Patient: “Yes, it is.”

Me: *reading the referral sheet* “I’m calling from Dr. [Doctor]’s office to let you know about an upcoming mammogram appointment on [date] at [Location].”

(Pause.)

Patient: “Well, I just had a double mastectomy, so I don’t think I’ll be needing that appointment.”

Me: “Oh.”

(I was mortified and apologized profusely; thankfully, the patient laughed it off. I informed my supervisor and she, while shocked, commended me on how I handled the situation.)