Making A Bold Claim

, , , | Right | September 6, 2019

(Like most UK car insurance companies, we set our policies to automatically renew if we don’t hear from the customer, so they’re not accidentally breaking the law if they don’t receive the renewal or something goes wrong.)

Customer: “Why did my policy automatically renew? You never told me it would do this. When I saw the price on your letter I went somewhere else.”

Me: “We did include that information on the letter, ma’am.”

Customer: “It doesn’t say it anywhere on the letter. I read through it carefully.”

Me: *reading from the letter* “Paragraph one, line three; it’s in bold.”

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