Making A Bald Assumption
(A customer has just called, and I answer the phone. She asks for my coworker, so I put her on hold and page him.)
Me: “[Coworker], you have a call on line one.”
Coworker: “Who is it?”
Me: “There’s a customer. She says she talked to you earlier about a computer.”
Coworker: “Did she ask for me by name?”
Me: “No, she asked for the old bald guy with the mustache. That would be you.”
Coworker: “I shouldn’t have asked.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.