Makes You Want To Soda Scream

, , , , | Right | July 10, 2018

(A customer comes up to my till.)

Customer: “This is for my daughter’s birthday, and I’d really like to hurry and get home.”

Me: *looking at the order he has, there are a few toys and a soda maker* “I see you’re bringing the party with you!”

Customer: “I am! So let’s hurry. I’d like these bagged very specifically.”

Me: “Sure, I’ll scan and you tell me what to bag.”

(The customer began moving the items around a bunch. I’ve seen it before: they start messing with their order to get you to double-scan something so they have a reason to bring items back. I’m positive I didn’t double-scan anything, but an hour later, we received a call saying that I double-charged him and he’d be in for a refund the next day. The thing is, our soda makers are $20, and come with two CO2 cartridges and a glass bottle, all of which are $20 EACH when sold separately. As if by magic, he lost the receipt, demanded a refund for his double-charge, and returned the soda maker without the CO2 cartridges or the bottle because “they smelled weird so I threw them out.” All in all, we paid him $40 to make $60 to $80 on eBay.)

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