Makes You Want To Screen, Part 2
A car pulls up to the speaker
Me: “Welcome to [Fast Food Place], may I take your order?”
Five seconds go by, then…
Customer: “Hello? Hello! Is this working?!”
Me: *Sickly sweet voice.* “Hi, thanks for your patience, what can I get for you?”
Customer: “Yeah, about time! You’ll get me a [breakfast combo meal] and the coffee better be hot or you’ll regret it.”
Me: “No worries, is that correct on the screen—”
The customer aggressively drives away from the speaker and up to the cashier window, where the order is displayed on a screen so customers can check if it’s correct.
Customer: “Hey you f***** up my order! That’s not right on the screen there!”
Me: “Well I was trying to confirm with you that it was correct when you were still at the speaker, but you drove off in the middle of me asking.”
Customer: “Are you seriously blaming the customer?!”
Me: “No, sir, I would never dream of blaming a customer.”
Customer: “Good, because—”
Me: “—because you’re not a customer. Please exit the drive-thru lane and leave.”
Customer: “The f***?! You did it now. Where’s your manager?”
Me: “He quit yesterday, and they made me a temporary manager since no one else wants to deal with our customers. So, about that “leaving” thing.”
The customer swears a few more times and drives off. He complained to Corporate, who in turn forwarded it to me for my response. I told them if they humored him in any way whatsoever they would be struggling to find a manager for this location for months.
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Makes You Want To Screen
