Makes You Want To Bring Back Capital Punishment

Our company has standard password requirements for its customer accounts: one uppercase letter, one lowercase, two numbers, and a minimum of eight characters.

Caller: “I forgot my password!”

I go through the password reset process.

Me: “All right, I reset your password. Please login with ‘Password99’ with an uppercase P and no spaces.”

I think we’re done, but she ends up locking her account multiple times. I try everything I can think of, and based on years of working with customers like this, I know she isn’t doing the uppercase P.

Me: “Remember it’s an uppercase P.”

Still no dice. Finally, I get permission to remote connect to her computer. It’s a pain since she isn’t logged in and the client doesn’t like us doing it this way, but my manager finally allows it.

I type the password for her in the ID section so she can see it, and she finally says:

Caller: “Oh! Uppercaps and lowercaps! Why didn’t you say so?!”

Cue me banging my head against the cubicle wall.