Don’t Take That Toner With Me
(I work in the IT department for a medium-sized law firm. Sometimes our users communicate their issues via IM.)
User: “HELP!”
Me: “What’s wrong?”
User: “I can’t print?”
Me: “Okay, is it just you, or are other people unable to print?”
User: “Nobody can print.”
Me: “What happens when you try?”
User: “It says it needs toner.”
Me: “So, when your car runs out of gas, do you call your mechanic?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
