Make Your Problem The Boss’s Problem To See Results

Our lab has a small office/lab space away from the main area where three of us work. One day, we start getting calls to speak to someone in another lab about a job. As we don’t have the correct number ending (all numbers for the building start the same, but differ by a few digits to get to the correct office), we tell them to email the person they are looking for.

However, after a few days of being interrupted more than five times a day. It’s getting pretty irritating, and we decide to look it up on the department’s web page to give them the correct number, only to find our number is listed.

We reach out to the lab (it’s a floor below) to tell them about the issue… and nothing happens for a week.

Okay, it could be IT mucking up as it is the website, but we three are not secretaries for them, so we go on a hunt for the boss’s number and start giving that to the people calling.

The day after the number has been corrected and no more phone calls, success!