Make The Customers Happy… But Not Like That
Awesome, Bosses/Owners/Managers, Employees, Furniture Store, Inspirational, Jerk, Non-Dialogue | Working
| May 23, 2022
A customer of mine had furniture delivered and was telling me how much she loved it. She just mentioned in passing that, per Sod’s law, her cat had scratched a leatherette dining seat pad. She wasn’t asking for anything; it was just a normal conversation.
The next day, I checked, and we had a damaged set of those chairs out back, so I looked up the woman’s order. I offered her a replacement out of that pack.
She was thrilled — so thrilled she wrote to head office to praise me.
They then chewed me out as I technically shouldn’t have done that; it wasn’t a store or manufacturing fault. Go figure.
Question of the Week
Have you ever served a bad customer who got what they deserved?
