Make Him Cry All The Way To The Bank(er)
(I’m a banker. We’ve just hired another banker in, and it’s his first day at a desk after finishing his training. I’m on a conference call, and he’s shuffling things around at his desk. I’m female.)
Coworker: “Hey, [My Name]!”
Me: *mutes call* “What’s up?”
Coworker: “Where’s the coffee?”
Me: “Oh, it’s in Commercial Banking.”
Coworker: “Go get me some!”
Me: “Come again?”
Coworker: “Fine. Go get me some, please.”
Me: “I’m on a call right now. It’s really just down the hall, though.”
Coworker: “Gah! I’ll get my own.”
(I go back to my call, slightly confused. A couple of hours later, I’m working on documents for a loan closing.)
Me: *thinking out loud* “So, if they do an automatic payment every month, I can get the interest rate down to 3%…”
(I look up for a second and see him standing in front of my desk.)
Coworker: *insistently* “[My Name]!”
Me: *jumps* “Geez! Where did you come from?”
Coworker: “I need copies made!”
Me: “No problem. I’ll show you where the copier is!”
Coworker: “Can’t you just do it for me? I need ten.”
Me: *confused* “No?”
Coworker: “Why not?!”
Me: “I have a lot of appointments this afternoon and a loan closing right at nine tomorrow that I have to get ready for. I can show you where the copier is.”
(He follows me to the copier, muttering under his breath. I don’t think anything of it until I’m pulled aside by our boss the next day.)
Boss: “[Coworker] tells me that you’re not being very helpful.”
Me: “I’m sorry?”
Boss: “He said you were very rude yesterday in answering his questions.”
Me: “He asked me to get him coffee while I was on that call you wanted me to be on, and to make copies for him while I was preparing for [Customer]’s loan closing.”
Boss: *long pause* “I see. Never mind. Go back to your desk.”
(A couple days later, we both have a meeting with our boss.)
Boss: “…and [My Name], you had a great sales week! You closed that loan and opened several new accounts!”
Coworker: “[My Name] makes sales?!“
Me: “Yes! What do you think I’ve been doing all week?”
Coworker: *genuinely shocked* “Are you a banker, like me?”
Me: “What did you think I was?”
Coworker: “Uh, um… I plead the fifth! Can I go back to my desk now?”
(He was much nicer to me after that.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.