Make Coffee, Not War

(I work at a coffee shop that is NOT a certain well-known coffee empire. Our company name is clearly displayed out front, on the menu, on the register, on our aprons and we generally don’t look a thing like the other company.)

Customer: “I’d like a medium mocha.”

Me: “Okay, that’ll be $3.26.”

(The customer pays, and comes to the end of the bar to pick up her drink.)

Customer: “Wait a second. This isn’t Starbucks.”

Coworker: “Nope, we’re [Coffee Place].”

Customer: “Well, never mind. I wanted Starbucks. Give me my money back.”

Coworker: “I have your drink ready… Give it a taste, and if you still don’t like it, we’d be happy to refund your money. ”

Customer: “NO! Just give me my money back! This isn’t Starbucks! I wanted Starbucks!”

Me: “Um, okay…”

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