Make Benefit Glorious Guestlogisticstan
(I work for a very well-known cruise line in Florida. More likely than not, the crew members are not from the US. The people in the terminal on the other hand, are usually locals.)
Me: “Welcome to [Cruise Line], how are you today?”
Customer: *turning to wife* “Honey, she’s foreign.”
(He then turns back to me, flashes a huge smile, and starts speaking in incredibly slow English.)
Customer: “Hello!” *glances at my name tag* “My! I’ve never heard of a country called ‘Guestlogistics’! Where is that?”
Me: “Sir, that’s my position here at the terminal. I’m actually from around here.”
Customer: “Is that in Europe?”
Me: “No, I’m from [Next Town Over].”
Customer: *blank stare* “Okay… anyway, we’re all here to check in.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.