Mail Fail

(Our credit union starts charging customers fees for accounts being inactive.)

Customer: “Hi, I got charged fees and I want them all reversed. I wasn’t aware that I was being charged.”

Me: “I’m sorry; I can’t reverse the fees. We sent out letters at the beginning of the year summarizing our new fees.”

Customer: “Well, I don’t usually read mail from you, because I don’t think it’s important!”

Me: “…”