Mail Fail

, , | Right | December 14, 2018

(I’m a manager at the local post office. One afternoon, an older, posh-looking lady comes in.)

Lady: “I’m here to pick up my mail.”

(We get this a lot; people who receive large packages get a slip of paper in their mailbox saying we’re holding a package for them.)

Me: “All right, no problem, ma’am. Can I see your pick-up slip?”

Lady: “My what? No, I don’t have a slip. I’m here to get my mail.”

(This also happens frequently; customers forget their slip at home, or lose it. They can still claim their packages by presenting government-issue photo ID and at least one bank card with a matching name.)

Me: “Okay, that’s no problem. Can I see your ID and a bank card?”

Lady: *rolls her eyes* “I suppose.”

(She hands me her cards and I check the computer. There is nothing in the system under her name or address.)

Me: “Well, ma’am, it actually looks like you have nothing here to pick up. Are you sure you got a pick-up slip in the mail?”

Lady: “I already told you I didn’t! I’m just here to pick up my mail!”

Me: *confused* “I’m sorry, I don’t understand. What mail?”

Lady: “I haven’t received any mail for the last week! I’m here to pick it up!”

(It finally dawns on me. She thinks because hasn’t received any mail for the last week that we’re holding it here.)

Me: “I’m sorry, ma’am, but we don’t hold regular post here, only packages that are too large to fit in the mailboxes. If you haven’t received any mail, perhaps nothing has been sent out to you?”

Lady: “No! You have my mail! I’m very popular; I always get mail! Give me my mail!

Me: “Ma’am, I assure you we’re not holding your mail. All mail that we receive gets sent out. I’m sorry you aren’t getting any mail, but that has nothing to do with us.”

Lady: *narrows her eyes, obviously unhappy with this answer* “Manager. Now.”

Me: “I am the manager. Now, I’m sorry you aren’t receiving anything in the post, but I promise you we don’t have it here. If we did, we would send it out to you. It’s not practical for us to keep mail here; it would pile up too quickly. If you’re expecting something specific, then I would suggest checking with the sender. I—” *she cuts me off*

Lady: “NO! I know you have my mail; I want it! I always get mail! Every day! Give me my mail!”

Me: “Ma’am, we do not have your mail. When we receive mail for you, we will send it to you; do you understand? We don’t keep it here.”

Lady: “FINE! Don’t give it to me! I’m filing a complaint!” *storms out of the building*

(The next day we got a visit from government officials since the post is a government service. The lady had called and complained that we were keeping her mail from her, and tampering with mail is a serious offence. After many hours of the officials searching the post office and rewatching the security footage — which included sound — we were all let off with a warning, and I was written up. We now have a policy where you must scan your pick-up slip at the door to be allowed in, or make a private appointment.)

1 Thumbs
466
VOTES